Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and DataPulse AI Limited, a company registered in England and Wales under Company No. 16397998 ("DataPulse AI", "we", "us", or "our"), governing your access to and use of the Convu.ai platform, including the mobile application, website, and all related services (collectively, the "Service").

By creating an account, accessing, or using Convu.ai in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this Service. By using Convu.ai, you represent and warrant that you meet this requirement.

2. Description of Service

Convu.ai is a professional networking platform designed to help users build and maintain meaningful connections. The Service includes the following features:

• •Digital Business Card: A shareable QR code-based profile for exchanging contact information.
• •QR Code Scanning: The ability to scan LinkedIn QR codes and Convu QR codes to save contacts.
• •Connection Management: Tools for managing contacts with contextual information, including notes, photos, and voice notes ("Memories").
• •Voice Notes with AI Transcription: Recording voice notes that are transcribed using AI technology.
• •Smart Actions: AI-generated suggestions for maintaining and strengthening professional relationships, including draft follow-up messages for email, LinkedIn, and WhatsApp.
• •Nudge: Automated follow-up emails sent on your behalf when someone views your profile.
• •Circles: Group networking events with shared codes, allowing participants (including guests without Convu accounts) to connect.
• •Analytics: Profile view tracking and Nudge click tracking to provide insight into your networking activity.
• •Branded Team Profiles: Organisation-level profiles for teams and businesses.

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. Account Registration and Security

To access certain features of the Service, you must create an account. You may register using your email address or through LinkedIn OAuth integration. When creating an account, you agree to:

• •Provide accurate, current, and complete information during registration and keep your profile information up to date.
• •Maintain the security and confidentiality of your login credentials. You are solely responsible for all activity that occurs under your account.
• •Notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security.
• •Maintain only one account per person. Creating multiple accounts is prohibited and may result in termination of all accounts.

We shall not be liable for any loss or damage arising from your failure to comply with these security obligations.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• •Use the Nudge feature, AI-generated messages, or any other Service functionality to send unsolicited bulk communications, spam, or any messages that violate applicable anti-spam legislation.
• •Harass, abuse, threaten, or intimidate other users or any third party through the Service.
• •Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• •Use any automated means, including bots, scrapers, or scripts, to access the Service, collect data, or send messages in bulk.
• •Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any part thereof.
• •Attempt to gain unauthorised access to the Service, other user accounts, or any computer systems or networks connected to the Service.
• •Upload or transmit any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
• •Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

5. User Content and Data

Ownership. You retain all ownership rights in any content you submit, upload, or make available through the Service, including but not limited to voice notes, photographs, text notes, profile information, and file uploads (collectively, "User Content").

Licence Grant. By submitting User Content to the Service, you grant DataPulse AI a worldwide, non-exclusive, royalty-free licence to use, process, store, transmit, reproduce, and display your User Content solely for the purposes of operating, providing, and improving the Service. This licence includes the right to process your User Content through AI systems (including third-party AI services such as Google Gemini for voice transcription) for the purpose of delivering Service features such as transcriptions, Smart Actions, and follow-up suggestions.

Your Responsibilities. You are solely responsible for your User Content. You represent and warrant that you have all necessary rights to submit your User Content and that it does not infringe the rights of any third party. You must not upload content belonging to another person without their consent.

Content Removal. We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion for any reason, including if we believe it violates these Terms or applicable law.

6. AI-Generated Content

The Service uses artificial intelligence to generate content including, but not limited to, voice note transcriptions, Smart Action suggestions, follow-up message drafts, and relationship insights. You acknowledge and agree that:

• •AI-generated outputs are suggestions only and are provided for your convenience. They may contain inaccuracies, errors, or inappropriate content.
• •You are solely responsible for reviewing, editing, and approving any AI-generated content before using or sending it. Any message sent using AI-drafted suggestions is sent under your name and on your behalf.
• •AI-generated content does not constitute professional, legal, financial, or any other form of regulated advice.
• •DataPulse AI makes no representations or warranties regarding the accuracy, completeness, or suitability of any AI-generated content.

7. Intellectual Property

The Service, including all software, designs, text, graphics, logos, icons, images, audio, video, the "Convu" and "Convu.ai" names and branding, and the selection and arrangement thereof, is the exclusive property of DataPulse AI Limited or its licensors and is protected by copyright, trade mark, and other intellectual property laws of England and Wales and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes in accordance with these Terms. You must not:

• •Copy, modify, adapt, translate, or create derivative works based on the Service or any part thereof.
• •Distribute, sublicence, lease, rent, loan, or otherwise make the Service available to any third party.
• •Remove, alter, or obscure any proprietary notices, labels, or marks on the Service.

8. Circles and Shared Data

Circles allow users to create group networking events where participants can share contact information and connect with one another. By creating or joining a Circle, you acknowledge and agree that:

• •Any profile information you choose to share within a Circle will be visible to other participants in that Circle, including the Circle creator.
• •Guests may join Circles without creating a Convu account. Any information shared with such guests is governed by these Terms to the extent applicable.
• •Circle creators are responsible for communicating the purpose of the Circle to participants and ensuring they have appropriate consent to collect participants' shared information.
• •DataPulse AI is not responsible for how other Circle participants use the information you share within a Circle.

9. Nudge and Automated Communications

The Nudge feature enables automated follow-up emails to be sent on your behalf when someone views your profile. By enabling and using the Nudge feature, you acknowledge and agree that:

• •Emails sent via Nudge are sent on your behalf and you are responsible for the content of those communications, including any attachments.
• •You must comply with all applicable anti-spam and electronic communications legislation, including the Privacy and Electronic Communications Regulations 2003 (PECR), the UK GDPR, and, where applicable, the CAN-SPAM Act and similar laws in other jurisdictions.
• •Recipients of Nudge emails are provided with an unsubscribe mechanism. You must not attempt to circumvent or interfere with recipients' ability to unsubscribe.
• •DataPulse AI reserves the right to limit, suspend, or disable the Nudge feature for your account if we reasonably believe it is being used in violation of these Terms or applicable law.

The Service may also send you push notifications relating to your account activity, connections, and feature updates. You may manage your notification preferences through the application settings or your device settings.

10. Subscriptions and Payments

Convu.ai offers both free and paid subscription tiers:

• •Free: Basic access to the Service at no charge.
• •Pro+: A paid individual subscription with additional features.
• •Teams+: A paid team/organisation subscription with collaborative features.

Payments for paid subscriptions are processed through Stripe. By subscribing to a paid tier, you agree to Stripe's terms of service in addition to these Terms.

Subscription fees, billing cycles, and renewal terms are presented to you at the time of purchase. Prices may vary by region and are subject to change, provided that we give you reasonable advance notice of any price increase.

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period, after which your account will revert to the Free tier.

Refund eligibility is governed by the subscription terms presented to you at the time of purchase. For any billing queries, please contact us at [email protected].

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• •The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• •DataPulse AI does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• •DataPulse AI shall not be liable for the accuracy, reliability, or completeness of any AI-generated content, including transcriptions, suggested messages, or Smart Action recommendations.
• •DataPulse AI shall not be liable for any loss of data beyond the implementation of reasonable technical and organisational measures to protect your data.
• •DataPulse AI shall not be liable for any failure or delay in the Service caused by outages or disruptions to third-party services upon which the Service relies.

In no event shall DataPulse AI, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Service.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

12. Termination

By You. You may terminate your account at any time by contacting us at [email protected] or through the account settings in the application.

By Us. We may suspend or terminate your account and access to the Service at any time, with or without cause or notice, including if we reasonably believe that you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law.

Effect of Termination. Upon termination of your account:

• •Your right to access and use the Service will immediately cease.
• •You may request deletion of your personal data by contacting us at [email protected]. We will process such requests in accordance with our Privacy Policy and applicable data protection legislation.
• •We may retain certain data as required by law, for legitimate business purposes, or to resolve disputes, enforce our agreements, and protect our legal rights.

Sections of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to intellectual property provisions, limitations of liability, and governing law.

13. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

The Service uses cookies and similar technologies. By using the Service, you consent to our use of cookies in accordance with our Privacy Policy. You may manage your cookie preferences through the Service or your browser settings.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you in advance, such as by sending an email to the address associated with your account, displaying a notice within the application, or by other appropriate means.

Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, cancel your subscription.

15. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. Nothing in this clause shall prevent DataPulse AI from seeking injunctive or other equitable relief in any court of competent jurisdiction.

16. General Provisions

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable whilst preserving its original intent.

Entire Agreement. These Terms, together with our Privacy Policy and any subscription terms presented at the time of purchase, constitute the entire agreement between you and DataPulse AI with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

Waiver. The failure of DataPulse AI to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of DataPulse AI.

Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of DataPulse AI. DataPulse AI may assign these Terms without restriction.

17. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us: